SentriLock Update: Establish Your Security Questions by November 15

SentriLock is implementing an extra layer of security to the SentriKey® Real Estate website and mobile app.  Users will be asked to establish security questions and verify their cell phone.

The grace period to initiate the security questions ends Tuesday, November 15.  If users have not initiated the security questions by Nov. 15, 2022, they will not be able to access the SentriKey® Real Estate website or app.

Below is a step-by-step process of the security and phone verification process.

If you are a existing customer, you will:

1. Receive a pop-up screen prompting you to make a selection on the SentriKey® Real Estate website or in the mobile app.
2. Answer two questions from the predetermined list.
3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted and you will see a green checkmark next to the field.
4. Receive a cell phone verification prompt. If your cell phone is already verified you will not see this field.

If you are a new customer, you will:

1. Complete account activation
2. Select and answer two questions from the predetermined list as part of your initial account activation.
3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted and you will see a green checkmark next to the field.
4. Receive a cell phone verification prompt once you successfully activate your account.

If you have any questions, call Sentrilock’s Customer Support team at 513-618-5800 or email the team at support@sentrilock.com.