Important: Update from Bright MLS on System Performance Issues

In response to feedback received from members and local associations, Bright MLS CEO Tom Philips sent an email to us on Monday, February 5th, 2018 providing an update regarding ongoing issues with the system. Please note that they are working hard to identify and resolve issues moving forward. We will provide updates to you as we receive them. In the meantime, please reach out to Christine Windle, CEO, DAAR, cwindle@dullesarea.com or 571-291-9803 if you have any questions or concerns to share.

Update 2/5:

I wanted to provide you with a brief update on ongoing system performance issues with the replication of data between our two primary data centers which variably affected all three systems.

Problems initially began on Thursday, February 1. These performance issues impacted the availability of listings to search on brightmls.com, mris.com, and third party sites. We believed that we had a work around for the problem until we identified a permanent resolution with Oracle. However, these issues surfaced again on Friday and spiked late Friday afternoon to an unacceptable level. To resolve these issues, we pointed all systems to one data center to allow the replication to catch up.

Saturday, a similar issue surfaced affecting the availability of showing links on mris.com and trendmls.com, and the flow of those listings to brightmls.com. That issue was resolved Saturday afternoon.

We are still operating most applications from one data center which is creating periodic slowness when searching mris.com.

We posted messages through the weekend and today on the applicable systems and social media sites.

I am sure you know that these issues are frustrating for our subscribers and that we are doing everything we can to resolve them quickly. In particular, these issues have added additional frustration to subscribers in Central PA where there was already a growing sentiment that system changes and updates are happening too slowly.

We are closely monitoring the situation and taking proactive action every hour to avoid any further service degradation.

Please let me know if you have questions.

Thank you,

Tom
Tom Phillips
President and CEO

660 American Avenue, Suite 203
King of Prussia, PA 19406
www.brightmls.com

Update as of 2/6:

As you know from yesterday’s message, we have since last week experienced significant system performance issues that have impacted all Bright systems. We believe these issues are caused by an Oracle defect in the main database which caused significant delays with the replication of data between our two primary data centers. This required us to point all systems to one data center. The current impact has been slowness in the MRIS system that has frustrated our subscribers using this system.

Last night we made changes that focused on improving performance. They did not provide an adequate level of improvement. We continue to work tirelessly on this issue which requires continued attention and refinement for best results.

I will provide updates as they become available.

Please let me know if you have questions.

Thank you,

Tom

Please note my email address is now:  tom.phillips@brightmls.com