SentriLock FAQ – Regional Lockbox Customization

If you are going to place your lockbox on a listing outside of your primary Association’s region or area, you may need to customize the lockbox’s region. Without customizing the region, SentriCard® holders outside of your Association may be unable to access your lockbox. If you are placing your lockbox in an Association that services a region or area that is in another state, you will most likely need to customize the region of your lockbox. Click here for directions on regional lockbox customization.

Note: If your primary Association has full reciprocity with the Association that services the region or area you are placing your lockbox in, you do not need to customize the lockbox. If you have questions about reciprocity, contact SentriLock Support at 1-877-736-8745.