Ethics Complaints and Arbitration

Important Resources for filing a complaint or requesting arbitration:

Boards and associations of Realtors® are responsible for enforcing the REALTORS® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law, or regulation which apply only to real estate professionals who choose to become Realtors®. Many difficulties between real estate professionals (whether Realtors® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.  Read more…

File an Ethics Complaint

File an Anonymous Complaint

In response to feedback from our valued members, DAAR now accepts anonymous complaints to be filed in limited instances. Complaints will still be filed through the filing system where a complainant can indicate their desire to file the complaint anonymously.

File an Arbitration

Only brokers can file a request for arbitration

Ombudsman Program

Associations of Realtors® are charged with the responsibility of receiving and resolving ethics complaints. This obligation is carried out by local, regional and state Grievance Committees and Professional Standards committees.  Read more..

DAAR Citation System

DAAR’s Citation System is a way to avoid time-consuming ethics complaints and hearings. If the respondent agrees to the Citation System, he/she would pay the standard, preset fine associated with that Article. If the Respondent does not respond within ten (10) days, the case is automatically forwarded to the Professional Standards Committee for a full hearing.  Read more

Lockbox Rules

DAAR and surrounding associations have created rules ands regulations for the use of our electronic lockbox system.  These rules provide guideline for anyone who wishes to receive access to the system.

To access the Regional Rules & Regulations for the Sentrilock Lockbox System, click here.

To access the Rules & Regulations for Assistants & Affiliates, click here.

Additional Resources

For more information from the Virginia Association of Realtors®, please visit:

For more information from the National Association of Realtors®, please visit:


Contact Teresa Kirkhart
Director, Professional Development and Standards